Privacy Policy for Harbour Hydrangeas
At Harbour Hydrangeas, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how our online platform collects, uses, and safeguards your information when you engage with us for our bespoke floral arrangements, event styling, workshops, and other services. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identifiable Information (PII): This includes details such as your name, email address, postal address (for deliveries or invoicing), phone number, and payment information (processed securely by third-party payment providers). This is collected when you place an order, enquire about our services, register for a workshop, or subscribe to our newsletter.
- Event-Specific Information: For event styling and wedding floristry, we may collect details relating to the event date, venue, guest numbers, specific aesthetic preferences, and other relevant information necessary to fulfil our contractual obligations.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and any messages sent through our online platform.
- Website Usage Data: Information about how you interact with our online platform, such as your IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us understand visitor behaviour and improve our site.
2. How We Use Your Information
We use the collected data for various purposes, primarily based on legitimate interests and contractual necessity:
- To Provide and Manage Services: To process your orders for floral arrangements, manage event styling projects, facilitate workshop registrations, and deliver corporate flower subscriptions. This includes communicating with you about your specific requirements and fulfilling deliveries.
- For Communication: To respond to your enquiries, provide customer support, and send you updates regarding your orders or events.
- Marketing and Promotions: With your explicit consent, to send you newsletters, promotional offers, or information about new services and workshops that may be of interest to you. You can opt-out at any time.
- Improve Our Online Platform: To analyse user behaviour, troubleshoot technical issues, and enhance the overall user experience and functionality of our online platform.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Data Sharing and Disclosure
Harbour Hydrangeas will not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., payment processors, delivery services, website hosting). These partners are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal data. This includes secure servers, encryption, and restricted access to data. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether those purposes can be achieved through other means.
6. Your Data Protection Rights (GDPR)
Under UK GDPR, you have the following rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at hello@harbourhydrangeas.co.uk.
7. Cookies
Our online platform uses "cookies" to enhance your experience. Cookies are small files placed on your device that help us remember your preferences, track website usage, and provide personalised content. You have the option to accept or refuse cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service.
8. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:
- Harbour Hydrangeas
- 14 Anchorage Way, Suite 3
- Portsmouth, Hampshire, PO1 3AX
- United Kingdom